Privacy Policy.

Who we are

E-MART — Your Daily Home Solutions is operated by Elhan Enterprises, at H. No. 13-7-9, Beside Union Bank of India, Dilsukhnagar, Hyderabad, Telangana – 500060, India. For privacy requests, contact our Customer Care & Privacy Officer at emart7715@gmail.com or +91 9185000710.

Browsing and device storage

You can browse the public catalog without signing in. Searches, filters and sorting run in your browser. Search and filter choices can appear in the page link you share.

We use browser local storage for saved product IDs, cart IDs and quantities, and up to 12 recently viewed product IDs. Recently viewed items also inform category recommendations on this device. These values have no automatic expiry in the catalog. Remove items, use “Clear browsing history”, or clear this site’s data in your browser to remove them. There is no cross-device saved-items account.

Enquiries and support

When you email, call or message E-MART, you choose the information you share, such as your name, contact details, product question, purchase reference and evidence about a product issue. We use that information to respond, manage complaints and returns, and make arrangements you request. This website has no contact-submission form or newsletter signup.

A WhatsApp button prepares the product name and page link for you to review before sending. Email and telephone links open your chosen communication service. Do not send payment passwords, OTPs, PINs or full card details.

Orders and payments

Online checkout is currently unavailable to customers while payment approval is being completed. Browsing, saving a product, adding it to the cart or sending an enquiry does not create an order or collect payment. Staff-only test ordering is kept separate from live sales; staff should use sample delivery details.

Where an order is arranged with E-MART, the information needed to process it may include recipient name, email, phone, delivery address and instructions, items, quantities, agreed totals, correspondence and transaction references. We use these to confirm arrangements, fulfil the purchase, provide support, prevent misuse and meet applicable record-keeping obligations.

The prepared checkout stores order and payment references, amounts, status, timestamps and activity records. It does not store card numbers, CVV, banking passwords or OTPs. Razorpay processes payment credentials in its own interface when an approved payment route is used. Its transaction identifiers and statuses may be shared with us for verification and refunds.

Service providers and sharing

The website uses ChatGPT Sites hosting and access services, a Cloudflare runtime/database, and Razorpay for payment integration. These providers can process request information, security logs or technical identifiers to operate and protect their services. Staff access to order/payment controls requires authentication and authorisation.

Communication providers process enquiries you send through them. Delivery partners receive the information necessary for an agreed delivery. Information may also be disclosed where necessary to meet legal obligations or protect against fraud. We do not sell personal information or use this website to build advertising profiles.

External services have their own notices, including OpenAI, Cloudflare, Razorpay and WhatsApp. Their infrastructure may process information outside your location under their applicable arrangements.

Cookies, analytics and location links

The catalog’s own code does not set application cookies or include analytics or advertising trackers. It uses the local storage described above. Hosting, optional staff sign-in and external payment/communication services may use their own cookies or similar technologies. Your browser settings and the providers’ controls apply to those technologies.

Directions open an external map service after you choose the link; no map is embedded on this website.

Retention and security

We retain enquiry, complaint, order and transaction information only as needed for the relevant request, fulfilment, accounting, dispute resolution, security and applicable legal obligations. Retention depends on the record and any legal requirement; it is not an indefinite marketing permission. There is no automatic server-record deletion schedule in the current application.

Access controls protect order records and staff functions. Payment secrets stay on the server. No online system can promise absolute security. If you believe your information has been misused, contact us promptly.

Your choices and privacy requests

Contact emart7715@gmail.com or +91 9185000710 to ask about access, correction, deletion, withdrawal of consent or other applicable rights. We verify requests proportionately and explain any applicable retention duty or legal restriction. Withdrawing information needed for a requested service may prevent us from completing that service. Browser preferences can be cleared on your device at any time.

The website is intended for adults arranging purchases. A parent or guardian should handle any enquiry or purchase for a child; please avoid sending a child’s personal information unnecessarily.

Complaints and updates

Contact Shaik Subhan, Owner & Grievance Officer, at emart7715@gmail.com or +91 9185000710. Include your order or purchase reference and a description of the issue. We acknowledge consumer complaints within 48 hours and aim to resolve them within one month of receipt. We provide a complaint reference and a copy of the complaint as recorded; use that reference when following up.

We update this notice when our services or practices change and show the revised date on this page. Material changes affecting information already collected will be communicated where required.