Frequently Asked Questions.
A few useful answers before you get in touch.
How can I enquire about a product?
Open the product page and choose “Enquire on WhatsApp.” The link prepares a message with the product name and a direct page link. You can edit it before sending. You can also call either number on the Contact Us page.
How do I order from E-MART?
Browse products and add items to your cart, then enquire on WhatsApp or contact support. E-MART confirms availability, the final total and delivery estimates in writing before you accept a purchase. Customer online checkout is currently unavailable while payment approval is completed. A cart or enquiry alone does not place an order or reserve stock.
Are the displayed products available?
Sample products are labelled. Supplied product listings show their confirmed price and stock where available. Please check the individual product page and contact E-MART to confirm current availability.
How do I confirm specifications or variants?
Only details explicitly identified as verified should be treated as confirmed. Sample images do not confirm materials, measurements, colours, package contents, safety guidance, or available variants. Ask E-MART for the details of the actual product.
What delivery options, charges, and times apply?
Delivery is quoted for each order. Share your delivery PIN code, products and quantities with support. We confirm serviceability, charges, taxes and estimated dispatch/delivery dates in writing before accepting payment. See Shipping & Delivery for details.
How do I get after-sales support?
Contact official support with your purchase reference and issue. Report defective, damaged, incorrect or incomplete deliveries within four calendar days where possible. Unboxing video is helpful; other evidence is considered. Accepted refunds are initiated within seven working days after approval. Statutory rights remain protected; see Returns, Refunds & Cancellations.
How do recommendations and recently viewed products work?
Product IDs you view are stored in this browser on this device. Recommendations use the category of your most recently viewed product. Use Clear browsing history in the homepage Recently Viewed section to reset both. No cross-device profile is created.
Where are my saved products stored?
Saved product IDs stay in this browser on this device. They are not an account, a reservation, or an order. Tap a saved heart again to remove an item, or clear this site’s data in your browser settings.